Frequently Asked Questions
This section is a collection of answers to the questions our customers commonly ask.
Q: How do I get assigned a customer
service representative
A: At Strine we regard our strategic account customers as priority
guaranteeing you the very best in customer service. As a result of
the Business Unit Philosophy to which we subscribe, your company
will work with a specified Account Management Team consisting of
experienced and dedicated professionals who are well suited to your
type of printing work. These individuals have undergone rigorous and
extensive industry-specific training. All members of your Strine
team are linked to Logic, our real-time, online print management
system used to track and manage your job from its inception to its
completion.
Q: What hours are Strine open?
A: Our Prepress and Production Departments run 24 hours a day. Customer Service is 8:00am to 5:30pm EST. Sales and Customer Service staff can always be reached on their cell phones and Blackberries. CSR hours can be adjusted to meet client needs; second and third shifts can be developed, and specific contracts within Prepress and Production on second and third shifts can be made available
Q: What's a typical turnaround time on jobs?
A: Most jobs are completed within ten working days, contingent on the customer returning proofs according to schedule and various complexities of the job.
Q: Can we get help if we don't know how to proceed on the design of a project?
A: Our CSR's are well versed in thinking through complex jobs, and they have the added benefit of having a team of production planners as well as CAD 3-D structural engineers to help trouble shoot potential manufacturing snags on a job.
Q: What are the benefits of "sheeting" paper in your plant?
A: We "sheet" our own paper for the majority of our house stocks. Our ability to buy this paper in rolls gives us a significant cost advantage over many of our competitors, especially when paper can be up to a 50% cost factor in the final pricing of collateral projects.
Q: Do you accept EDI for billing?
A: Yes.
Q: Do you offer feedback so we can streamline the project management work at our end?
A: We schedule quarterly reviews with our strategic account customers, so we can get feedback on the relationship, offer suggestions on streamlining workflows, and participate in general dialogues on improving the relationship over the course of the contract.
Q: Do I have to do a press check for every job?
A: We have developed a Quality Assurance program compete with accurate color calibration of proofing equipment to presses so what is seen on the proof is what is seen on press. Our customers have such confidence in considering us an extension of their production staff that after one or two runs, they opt to forego press checks altogether! Customers are always welcome to participate in the press runs.